Excellent customer care is the key for companies to deliver outstanding service that leaves customers feeling appreciated and respected. Despite technological innovations, customer service remains primarily a social interaction in which employee abilities and...

Running a business can improve your financial health, but only if you know how to manage costs. Spending more money on your overhead costs than your monthly profits can cause bankruptcy, resulting in a short-lived business endeavor. Fortunately, working with Castellum...

Hiring your first salesperson can feel like a daunting task. You want a skilled candidate, but you also work on a limited budget. How do you spot people who can sell themselves from those who can sell your products or services?  Additionally, you want the person you...

Customer service remains one of the most critical aspects of any business. It determines how you speak with and relate to your customers and how effectively you can serve them. No one wishes to have customer complaints, but you need to be ready to respond if any...

The global pandemic created a shift in how entrepreneurs run their companies. Today, businesses can operate digitally — and so can their employees. We’ve helped hundreds of business owners hire remote sales staff and grow their companies. Find out how recruiting...

Large companies have headway when it comes to hiring salespeople because they already have established systems. These companies have, over time, developed rigorous procedures that they use to vet new sales staff and can easily select the best from the bunch. They also...

The concept of having to spend money to make money isn’t a new one. More often than not, it isn’t a feasible one either. As your small business grows, you need to invest more resources into it for space, advertising, and hiring. If you’re in a period of growth, the...

As a small business owner, you have looked at the numbers, researched what is going to be beneficial for your business, and decided to hire remote workers. The opportunity offers your business a leg up in production and efficiency. The only problem is that you have no...