Hire Remote Customer Service Agents

Growing your customer support team seems too expensive?

Achieve more with a reliable remote team based out of Latin America! We recruit experienced professionals and train them to understand your products, services, and company policies. Your new team will exceed customer expectations from their first client interaction.

outsourced customer service small business

We are the perfect fit if:

Your business is in a period of growth

By capturing every call or interaction possible and ensuring you are always there for your new clients, you are more than avoiding problems. You set the stage for continued growth with positive client-company interactions.

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Staffers face overwhelming call volume

Your business may already need to contend with many calls from customers. Do you have front office staff who feel constantly overwhelmed? Are they unable to take every call that comes in each day?

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Customer service reviews are suffering

If your company loses calls on a regular basis or is otherwise difficult to reach, its reputation for customer service will suffer. Reducing their workload and ensuring a consistent customer service experience can help turn negative reviews into positives.

You want to reduce staffing costs

Sometimes it’s not just about improving service and freeing up employees for other tasks. Perhaps the business needs to consider tightening its belt for a while — or perhaps the office is just overstaffed.

Omnichannel customer support to amaze your customers at every touchpoint!

Phone Support

Our reps are English native speakers with great communication skills and bring years of contact center experience to the table.

Help Desk

With the latest technology, training & support at their disposal, your new team members will rock in every interaction with your clients.

Email Support

Real time support to manage and effectively handle all customer questions via email.

Social Media Moderation

Your new team members will support customers during their digital engagement with your brand.

Chat Support

Our agents are quick & follow your process, create interactive replies & solve problems.

Ticket Handling

Our workers are well versed with zendesk, freshesk & other ticket support software’s.

Try Our Recruitment Process Today

If you're ready to start enjoying the benefits that having a remote workforce entails, then give us a call. We're eager to find the candidates that match your professional needs.

We Find The Best Customer Service Reps That Will Grow Your Business

Hire the Best Remote Customer Service Reps from Latin America

If you’re thinking about outsourced customer service small business, then you need to make sure that you’re hiring remote customer service reps from a company you can trust. You deserve quality even if your staff mostly comes from Latin America. There are plenty of Latin American workers eager to prove their worth for small businesses around the country. At Castellum Pro, we introduce those dedicated and qualified workers to you. Here’s what you need to know about working with us to hire a remote customer service agent.

Benefits of Hiring Outsourced Customer Service Small Business from Latin America

You’ll experience tons of benefits when you hire a remote customer service agent from us. Some of those benefits include:

  • Saving money
  • Increase diversity
  • Expand customer growth
  • Increase hours and productivity
remote customer service agent
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One of the biggest benefits you’ll receive through hiring remote customer service reps for small businesses is saving money. When you have a remote customer service agent, you don’t have to pay rent for an office building to house them. They work in their own home or at an office in their own country. That bill isn’t sent to you. You could save thousands each year through rental costs alone.

The money you save could then be put into investing in your company. You may be able to explore new methods to make revenue and even finally attempt a new service or product line.

Another benefit is increasing diversity in small businesses. Outsourced customer service small businesses can add new perspectives and ideas to your business. There may be a problem with your service or product line that you’re blind to. Offering new eyes, new voices, and new ideas into the fold can help solve problems and make your business even more efficient and successful than it was before.

Finally, you may even see an increase in your customer growth when you hire a remote customer service agent from us. This is because our service reps speak, write, and type English and other languages fluently. If you have non-English speaking customers, then they may feel left out of the loop when they’re forced to try and communicate in English with your current staff.

Hiring bilingual remote workers ensures that those customers are given the same quality that your English-speaking customers enjoy. As a result, you can expect increased customer loyalty and growth as more non-English speaking customers work with your remote staff.

Why You Choose Our Outsourced Customer Service Small Business Services

If you want the best remote staff possible for your team, then we’re the ones to choose from. We thoroughly vet and interview all workers who want to be listed with our recruitment agency. This ensures that the remote customer service agent you hire from us is experienced, qualified, and passionate about joining your company.

Search Our Remote Workers Today

If you’re looking for the best fit for your company, then check out our workers. You’ll love their work ethic.

A Quick Overview of our Hiring Process

A 6 step application process to find rockstars only.

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1- English Native Speakers

We strive to find professionals with advanced written and spoken English.

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2- Background Checks

We conduct background checks for all applicants.

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3- Top-notch Experience

We look for experience working with US companies. 

APPROACH

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6- Success!

New Candidate for your Office Staff

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5- Interviews

Final interview is conducted by our CEO and founder so every worker has our seal of quality.

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4- Culture Fit

We match great people and growing companies that fit well together.

A Quick Overview of our Hiring Process

A 6 step application process to find rockstars only.

;

1- English Native Speakers:

We conduct tests to find professionals with advanced written, read, and spoken English.

;

2- Background Checks:

We conduct background checks for all applicants.

;

3- Top-notch Experience:

We look for experience working with US companies. We vet our candidates to find those who have studied and worked at the most reputable institutions.

;

4- Culture Fit:

We match great people and growing companies that fit well together.

;

5- Interviews:

The final interview is conducted by our CEO and founder so every worker has our seal of quality.

N

6- Success!

New Candidate for your Office Staff

How it Works

Initial free consultation

Our process starts with understanding your business, culture and personnel needs, to ensure our recruitment strategy is aligned with your goals.

We match candidates

With your current and future needs: Our recruitment team will find the best candidates for your role.

You Interview them

You conduct Skype or phone interviews and choose the one you like.

Relax and enjoy

We Take Care of the Rest! We take care of HR tasks such as time-tracking & payroll.

Get in Touch!

Would you like to speak to one of our founders over the phone? Just submit your details and we’ll be in touch shortly. You can also email us if you would prefer.

Contact Us

We have over 6 years of experience. We’ve worked with some great companies already. We think you should join them in your quest for top talent.

Contact Information

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